سياسة الاستبدال والاسترجاع

Return, exchange, and cancellation policy In your Food Store, your satisfaction is our goal. To ensure your rights and provide the best service, we clarify the updated terms and procedures for exchange and return: 1. Available time period You can request an exchange or return within two (2) days from the date of receiving the order. 2. Conditions for acceptance of return and exchange For your request to be accepted, the following conditions must be met for the product: - It is in its original condition as received. - It is tightly sealed with its original packaging and wrapping. - The product has not been used, damaged, or had the security sticker removed. - The product has not been tampered with or had its serial numbers and stickers removed. 3. Cases where returns are not accepted Sorry, the store does not accept return requests in the following cases: - The allowed period has passed (two days for a new product). - The product has been used, consumed, or damaged due to misuse. - The original cover, security sticker, or serial numbers have been removed or tampered with. - The product is returned in a condition different from the condition in which it was received. 4. Shipping costs and fees Store error: If the return is due to a manufacturing defect or specification error, the store bears all shipping costs. Customer preference: In other return cases, the customer bears the round-trip shipping costs. Non-receipt or late cancellation: If the order was not received or was canceled after leaving our warehouses, the amount will be refunded to the customer minus shipping fees (even in cases of free shipping), after the product is returned to our warehouses. 5. Refund mechanism The amount will be refunded using the original payment method. The refund process to your bank account may take up to 14 working days from the date we receive and inspect the returned product. If there is a defect in the product, the full product value plus shipping costs will be refunded. Important notes: Please contact customer service directly to request an exchange or return. Proof of purchase (invoice or order number) must be provided when submitting the request.